26.05.2023
Taslim Ahammad
Employee Training in Tourism and Hospitality at Bangladesh
Tourism and hospitality are important sectors for the economic development in Bangladesh. These sectors provide employment opportunities for many people and contribute significantly to the country’s GDP. In order to ensure that these sectors are successful, it is essential to provide training to employees. In this article, it will discuss the impact of training on employee performance in the tourism and hospitality sector of Bangladesh.
Training and development are two related however distinct terms that are often used in the context of employee learning and skill-building in the workplace.
Training typically refers to the process of teaching employees’ specific skills or knowledge that they need to perform their job effectively. This can involve both theoretical learning and practical, hands-on training, and may be conducted through a range of different methods, such as classroom-style teaching, on-the-job coaching, or e-learning platforms. Training can be designed to teach employees new skills, such as how to operate a new piece of equipment, or to improve existing skills, such as communication or customer service skills.
Development, on the other hand, refers to the broader process of helping employees grow and develop in their roles over time. This may involve a range of different activities, such as coaching, mentoring, job rotations, or leadership development programs. Development initiatives are often more focused on building employees’ abilities and potential over the long term, rather than just on specific skills needed for their current role.
Training is a short-term, job-specific process that focuses on helping employees acquire the skills and knowledge they need to perform their current job effectively. Development, on the other hand, is a long-term process that focuses on the overall growth and advancement of an individual’s career within the organization, and involves acquiring new skills and knowledge that can be applied to future roles and responsibilities. While training is typically a more formal and structured process, development is often more informal and can occur through a variety of experiences and opportunities.
Rigorously training is an important aspect of the tourism and hospitality industry in Bangladesh. It will provide employees with the necessary skills and knowledge to carry out their roles effectively. It will help them to be more confident and competent in their work, resulting in better customer service and increased productivity. In addition, training can lead to higher job satisfaction and motivation among employees, which can have a positive impact on staff retention.
In Bangladesh, there is a need for training in the tourism and hospitality industry. This is due to the fact that the country is still developing in this sector, and there is a shortage of skilled workers. The lack of proper training programs has been identified as one of the major challenges facing the sector.
The government of Bangladesh, in collaboration with various organizations, has taken initiatives to provide training to employees in the tourism and hospitality industry. The Bangladesh Tourism Board, for instance, has launched various training programs for employees, such as customer service training, language training, and hospitality training. These programs aim to improve the skills and knowledge of employees and enhance their performance.
The impact of training on employee performance has been studied extensively in the tourism and hospitality industry worldwide. In Bangladesh, research has shown that training can have a significant positive impact on employee performance. This study found that training had a significant positive impact on employee performance in the hotel industry of Bangladesh. The study also found that employees who received training had higher job satisfaction, better customer service skills, and higher productivity levels.
Moreover, training may also have a positive impact on the overall success of the business. By investing in training, businesses may improve their reputation, customer satisfaction, and profitability. Training may also help to differentiate a business from its competitors and provide a competitive advantage.
There are several best practices that must be followed to ensure that training has a positive impact on employee performance in the tourism and hospitality industry in Bangladesh: (i.) Conduct a needs assessment: Conduct a needs assessment to identify the specific skills and knowledge that employees need to perform their jobs effectively. This will help ensure that the training is relevant and targeted. (ii.) Use a variety of training methods: Use a variety of training methods, such as on-the-job training, classroom instruction, and e-learning, to appeal to different learning styles and preferences. (iii.) Provide hands-on experience: Provide hands-on experience to allow employees to practice the skills they have learned in a real-world setting. (iv.) Incorporate feedback: Incorporate feedback from employees into the training program to ensure that it is meeting their needs and addressing their concerns. (v.) Emphasise practical application: Emphasise practical application of the training material to ensure that employees can apply what they have learned to their job responsibilities. (vi.) Provide ongoing support: Provide ongoing support to employees after the training program to help reinforce the material and ensure that they are able to apply what they have learned on an ongoing basis. (vii.) Evaluate training effectiveness: Evaluate the effectiveness of the training program through feedback and performance metrics to identify areas for improvement and ensure that the training is having a positive impact on employee performance.
To be brief, training will play a crucial role in the performance of employees in the tourism and hospitality industry in Bangladesh. The lack of proper training programs has been identified as one of the major challenges facing the sector. Initiatives by the government and various organizations to provide training to employees have shown positive results. Training must have a significant positive impact on employee performance, job satisfaction, and overall success of the business. Therefore, it is important for businesses to invest in training programs for their employees to ensure the growth and success of the tourism and hospitality industry in Bangladesh.
By following these above given best practices, organizations in the tourism and hospitality industry in Bangladesh may ensure that their training programs are effective in improving employee performance and contributing to the success of the organization.
The End
Taslim Ahammad
Assistant Professor
Department of Management Studies
Bangabandhu Sheikh Mujibur Rahman Science and Technology University, Gopalganj, Bangladesh